FAQ

Step 1.

Add our rentals to your cart and submit a quote to make sure we have your desired date(s) and/or rentals available. A Kids Party Rentals Co. team member will contact you within 12 hours for confirmation. You may also call or text us directly at (855) 500-3331.

Step 2.

Sign your contract + secure your reservation with a 50% security deposit. The deposit will be applied toward your total order invoice. Rental equipment is only reserved once the 50% deposit is paid.

Step 3.

Sit back and get ready to party with Kids Party Rentals Co. We’ll contact you 1 week prior to your event date to finalize delivery and pickup times and discuss when the final payment is due.

Renting from Kids Party Rentals Co. means an all-day rental, free delivery* and pickup, set up and take down, and cleaning fee. It does not include applicable taxes or any damages resulting from the misuse of rentals. Also, any accessories needed for the setup of your rentals, such as foam floor mats, tarps, fences, etc. are included in the rental cost.

*Delivery fee may be charged if the delivery location is outside of a certain radius.

We offer delivery services throughout Los Angeles County, Ventura County, Orange County, as well as San Diego County. If your event is outside of our delivery area, please give us a call to see if we are able to accommodate your location. Please note that additional charges may apply for deliveries outside a certain radius.

In your home, your backyard, an event space, parks, community centers, churches, schools; anywhere that will allow us to set up.

We offer both indoor and outdoor set-up options, but we cannot set up our equipment during rainy weather due to safety concerns. We recommend setting up in a shady area for outdoor events as our equipment can become hot with direct sun exposure. We suggest setting up on a flat surface such as concrete, asphalt, or flat grass. We will not set up on an uneven surface or slope. The renter must ensure that there is an area available for equipment setup that is CLEAN, CLEAR, and FLAT. Additionally, a clear and unobstructed path must be provided from our delivery vehicle to the designated setup area. Please note that we reserve the right to decline setup if these conditions are not met.

We can work with you to arrange a setup based on the size of your order. Whether you need all pieces set up at the same location or broken up, we can accommodate your needs. It’s important to measure the space you plan on using beforehand, and we can customize our play area to fit your available area. You don’t need a perfectly shaped space; we can work with you to create a set-up that works for your specific needs.

Please keep in mind that once the set-up is complete, the equipment cannot be relocated.

Our team will setup and pickup the soft play equipment for you on the day of your event. The amount of time it takes to set up and break down depends on the package or rental equipment selected, but it typically ranges from 30 minutes to 2 hours. We will reach out to you 1 week before your event to coordinate delivery, setup, and pick-up times.

Absolutely! We are licensed and insured. If your venue requires proof of our business license or insurance, please send a request to hello@kidspartyrentalsco.com

Yes! To confirm your reservation, we require a 50% deposit that will be applied toward your total order invoice. Rental equipment is only reserved once the 50% deposit is paid. Failure to submit the deposit in a reasonable amount of time increases the chances of your desired inventory becoming unavailable.

The final payment must be made at least 3 days before the scheduled event date. If the balance is not paid in full by the due date, we reserve the right to automatically charge the credit card on file.

We accept credit card and cash. If paying by cash, please have the exact amount during the time of final payment as our delivery crew does not carry cash.

Yes! Please contact your local park office to get a permit for rentals for your event date. Please Note:

• Some parks do not allow bouncers and jumpers.
• Some parks only allow specific-sized bouncers.
• Some parks do not require a permit.
• The latest pick-up time for Park Rentals will be 30 minutes before sunset.
• A generator is needed for park usage and is an additional fee if you would like to rent through us.
• Let us know where you’ll be located at the park.
• Complete your due diligence if you would like us to deliver to a park. If for any reason you are asked to dismantle or tear down during the event hours that you reserved at a park, and your order total will not be refunded. You must contact us for immediate pickup.

We understand the importance of cleanliness and safety for your event. That’s why we take great pride in ensuring that all of our equipment is not only visually appealing but also thoroughly cleaned and disinfected after every use. We use hospital-grade disinfectant and non-toxic, fragrance-free products to clean our ball pits, obstacle courses, soft-play, and motorized equipment. Our bounce houses are also cleaned using the same methods. The balls in the ball pit are run through a state-of-the-art ball cleaning, sanitation, and drying machine. To ensure the highest level of cleanliness, we never book the same item more than once per day. So, rest assured, you and your guests can enjoy our equipment in a safe and healthy environment.

We highly recommend having an indoor alternative prepared in the event of unexpected rain or harsh weather conditions that could potentially damage our rental equipment during your outdoor event. Furthermore, please note that we will not set up outdoors during heavy wind, rain, thunderstorms, or lightning. It’s important to note that outdoor events during the summer should have sufficient shade available (such as a canopy tent or gazebo) since direct sunlight can cause our soft play equipment to become quite hot. Additionally, please refrain from renting our soft play areas and inflatables if your event involves water activities such as swimming, sprinklers, water slides, water guns, water balloons, and so on.

If any chance of rain or winds exceeding 15mph is projected in the forecast, the Renter is responsible for securing an alternate indoor location for set up. If the Renter is unable to do so, the reservation will be canceled and can be re-booked within 365 days of the original event date.

Play at your own risk.

• Socks only zone (No shoes or slippers allowed)
• No food or drink 
• No paint stain/mess-prone items (i.e., glitter, slime, messy art, temporary tattoos, face paint, etc.) 
• No confetti and no painted eggs filled with confetti
• No animals allowed near rental equipment
• No glass 
• No heels, jewelry, glasses, belts, or sharp objects
• No bouncing on entry ramps, slides, or slide landings
• No bouncing on a partially inflated/deflated unit. 
• No climbing or hanging from the slides, inside or outside walls, or windows of the rental equipment.
• Do not pull on the inflatable roof or netting of any rental equipment.
• No horseplay, flipping, piling, wrestling, or rough play.
• All participants should be approximately the same age and size at any given time.
• No diving or jumping into ball pits
• No equipment should be removed or moved around from the play area
• Do not participate if you are pregnant or have physical problems.